Frequently Asked Questions

After shipping, you will receive an email with a tracking number. With this number, you can track your order status at any time on the carrier's website.

Cancellation is possible as long as the order has not been shipped yet. Contact us as soon as possible via email or phone.

We accept all common payment methods: credit card, PayPal, instant bank transfer, bank transfer, and purchase on invoice.

Orders are usually shipped within 24 hours. Within Germany, delivery takes 3-5 business days. For EU countries, expect 5-7 business days.

Shipping within Germany costs €6.90, within the EU €8.90. Free shipping on orders over €100.

Yes, we ship to all EU countries. For deliveries outside the EU, please contact us for a custom quote.

You have 30 days after receiving the goods to return them. The item must be unused and in its original packaging.

Request a return via email or phone, pack the item securely in its original packaging and send it back to us. After receiving and inspecting the item, your refund will be processed. Find all details on our returns page.

The refund is usually processed after receiving and inspecting the returned item, using the same payment method you used for the purchase.

We offer a 40-year warranty on our products. That is our promise for quality and durability.

Yes, we offer custom branding for tools. We can also manufacture special tools to your specifications. Contact us for a custom quote.

No, you can also order as a guest. However, a customer account offers benefits such as order overview, saved addresses, and faster checkout.

Click on 'Forgot password' on the login page and enter your email address. You will then receive a link to reset your password.